Everything Watsio does, on one page
Watsio is a Saudi platform on the official WhatsApp Business Platform from Meta. Its AI assistant replies in your customer's Arabic dialect, books, sells and issues the invoice, and your team works from one inbox for WhatsApp, Instagram, Messenger, Telegram and your website chat. Here is every feature and the plan it starts on.
- From SAR 79 a month for the whole team
- 14 days, no card
- 30-day refund guarantee
Official WhatsApp from Meta, not a QR hack
Watsio is a Meta Tech Provider, and every message goes through the official WhatsApp Business Platform with approved templates.
Keep your number and the app
Connect your current business number and keep using the WhatsApp Business app on your phone at the same time (Meta's Coexistence). Chats show in the app and in Watsio, your team can reply from both, and the last 6 months of chats come with you. The number needs to be on the WhatsApp Business app, not regular WhatsApp.
Move your number from another provider
If your number is on another platform, our team moves it to Watsio with you step by step.
Zero markup on Meta messages
You pay Meta's official message fees to Meta directly. Watsio adds nothing on top of any message.
Number quality protection
Watsio pauses a campaign automatically if a template's quality drops, so your number does not get restricted.
Business verification and display name
We help you verify your business with Meta using your commercial registration and get your display name approved.
Click-to-WhatsApp ad tracking
Every chat that starts from a Facebook or Instagram ad is saved with its source, so you know which ad brought real customers.
One inbox for your whole team
Pricing is per account, not per user: 3 members on Lite, 6 on Starter and 15 on Growth.
Every channel in one place
WhatsApp, Instagram, Messenger, Telegram and your website chat in a single inbox.
Chat assignment
Every chat has an owner and moves between agents with its full history and internal notes.
Saved replies and scheduling
Saved answers for common questions, and messages scheduled for a set time.
Roles and permissions
Decide who sees what, who replies and who sends campaigns, with a log of every sensitive action.
Mobile app for your team
The Watsio Android app lets agents reply from their phones, with the iPhone app coming soon.
A full customer profile
Orders, bookings, invoices, tickets and chats on one screen, with tags, fields, a daily follow-up queue and a Kanban board.
An AI assistant that understands Saudi Arabic and gets work done
Not a menu bot. It understands the customer in their own words, answers from your business information and acts: books, sells, issues an invoice and hands over to a person.
Your customer's dialect
Neutral Saudi, Najdi, Hijazi or Eastern, or it adapts to the customer, plus Egyptian and Modern Standard Arabic.
Hears voice notes and replies by voice
It understands voice messages and answers in text or in voice.
Learns from your website and files
It reads your website pages, products and files (price lists, policies, menus) and answers from them.
Reads the customer's mood
It spots complaints and urgency, changes its tone, and hands the chat to an agent with a summary when a person is needed.
Confirms before any money action
It asks the customer before cancelling an order or booking, or sending a payment link or invoice.
You control its style
Formal, friendly or sales tone, reply length, examples, things it must not say, and a lab to improve its instructions. You can also stop it from quoting prices.
After hours only, or 24/7
Choose whether it works all the time or only outside business hours.
No surprise bills
Every plan has a monthly AI usage cap, so you never get a bill you did not expect.
Ready templates for your business
Ready assistants for 11 business types: store, restaurant, clinic, pharmacy, real estate, salon, education, travel, services, retail and collections.
Talks to your systems
Connect it to your system's API so it can fetch order status, balances or any data you hold (from Growth).
WhatsApp bookings from the first plan
For clinics, salons, service centers, restaurants and offices. Included on Lite (200 bookings a month) and unlimited from Starter.
Customers book themselves
The assistant checks free slots, asks the reason for the visit and confirms the appointment in Riyadh time.
Deposits that protect your time
A payment link for the deposit, and the slot is released if it is not paid.
Waitlist
When an appointment is cancelled, the next person on the waitlist gets a message right away.
Reminders and recurring appointments
Reminders before the visit, and weekly, fortnightly or monthly appointments.
Wins back people who did not book
A follow-up message to people who asked about times and did not finish.
Branches and specialists
A separate schedule for each branch, doctor or specialist, with Google Calendar and Meet links for remote appointments.
Reviews and reports
A review request after the visit, plus occupancy and no-show reports.
Tables and events
Restaurant table bookings by party size and branch, group bookings and paid tickets for events, and fitting and pick-up appointments for tailors.
WordPress plugin
The Watsio Bookings plugin shows your booking slots inside your WordPress site.
Sell and get paid inside the chat
Store integration starts on the Starter plan.
Salla, Zid, Shopify and WooCommerce
Products, orders and customers stay in sync, and your WhatsApp catalog stays in sync with Meta.
Abandoned cart recovery
Reminders in stages, with the assistant writing the first message itself.
Order updates
Confirmation, preparation, shipping and delivery messages, all automatic.
Finds and sells
It finds the product even when the customer misspells it, sends a product card and creates the order.
Payment links
mada, Apple Pay and STC Pay through Tap, PayTabs and Paymob.
Coupons and shipping
It checks discount codes and answers "how much is delivery?" from the shipping zones and rates you set.
Returns and refunds
The customer requests a return in the chat, you approve it, and the refund runs on the payment gateway.
Restaurants and retail
Foodics for restaurants and Rewaa for point of sale.
Coming soon: your store and website on your own domain
An Arabic website and store under your business name, with bookings and checkout, managed from Watsio. We are piloting it with selected merchants now.
ZATCA invoices and collections
E-invoices from the chat
The assistant issues ZATCA Phase 2 e-invoices through Wafeq, Qoyod, Odoo or Alostaz.
Collections assistant
Reminders for amounts due, a payment link, an installment plan, and a handover to an agent when there is a dispute.
For schools and institutes
Tuition fees created in bulk by class, reminders, a list of late payers, and attendance messages.
Campaigns and automation
Official campaigns
Scheduled campaigns or campaigns from a CSV file, to customers who agreed to hear from you, targeted by tags and fields.
Who read it and who replied
Delivery, read and reply reports for every campaign.
Flow builder
Drag-and-drop automated flows (about 20 step types), and the AI can build one for you from a description.
Ready triggers
Abandoned cart, after purchase, appointment reminder, new customer, or a change in the customer's deal stage in Reterra.
Tickets and follow-up
Support tickets
Open a ticket from the chat with its attachments, voice notes turned into text, and a WhatsApp update to the customer on every change.
Service levels
Response targets per ticket type, alerts on delays, and escalation rules.
Customer satisfaction
A satisfaction survey on WhatsApp when a ticket closes, plus quality scores for agent replies.
Calls with Maqsam
Your call center in the same place
With Maqsam connected: click-to-call from the customer profile, a call log with recordings and transcripts, and routing for incoming calls.
Missed-call follow-up
When you miss a call, the customer gets a WhatsApp message and can carry on with you there.
Connect your systems
See the full list on the integrations page.
REST API and webhooks
About 65 endpoints, webhooks and a ready Postman collection (from Growth).
CRM and business systems
Reterra for real estate, Zoho, Odoo, Foodics, Rewaa and Google Calendar.
Add-ons store
Add-ons you switch on from inside your account as you need them.
Privacy and security
Your data stays in Saudi Arabia
Platform data is stored on servers in Riyadh.
Saudi Personal Data Protection Law
Export or erase a customer's data on request, and stop messages for anyone who opts out.
Two-step verification and audit log
Extra protection at sign-in, and a log of who did what in your account.
What each plan includes
Monthly prices before VAT. Full details on the pricing page.
| Lite SAR 79 | Starter SAR 199 | Growth SAR 499 | Professional SAR 1,199 | |
|---|---|---|---|---|
| Team members | 3 | 6 | 15 | Unlimited |
| Contacts | 2,000 | 10,000 | 50,000 | Unlimited |
| AI assistant messages a month | 1,000 | 3,000 | 10,000 | Unlimited |
| Voice minutes a month | 200 | 600 | 2,000 | 6,000 |
| Bookings | 200 a month | Unlimited | Unlimited | Unlimited |
| Campaigns | 15 | 50 | Unlimited | Unlimited |
| Automated flows | 3 | 10 | Unlimited | Unlimited |
| Salla, Zid, Shopify and WooCommerce | — | ✓ | ✓ | ✓ |
| Tickets and invoices | ✓ | ✓ | ✓ | ✓ |
| REST API and assistant tools | — | — | ✓ | ✓ |
Every plan: a 14-day trial with no card, a 30-day refund guarantee and zero markup on Meta messages.
Comparing Watsio with others?
We put the differences with Wati, respond.io, SleekFlow, Interakt and the WhatsApp Business app on the comparison page.
Common questions about Watsio
What is Watsio?
Watsio is a Saudi platform built on the official WhatsApp Business Platform from Meta. Its AI assistant replies to customers in their Arabic dialect and understands voice notes, books appointments, sells and sends payment links, and issues ZATCA e-invoices, with one shared inbox for WhatsApp, Instagram, Messenger, Telegram and website chat.
How much does Watsio cost?
Monthly plans before VAT: Lite SAR 79, Starter SAR 199, Growth SAR 499 and Professional SAR 1,199. The price covers the whole account, not each user, and Meta message fees are paid to Meta directly with no markup.
Can I keep using the WhatsApp Business app on the same number?
Yes. You connect your current business number to Watsio and keep using the WhatsApp Business app on your phone at the same time; conversations show in both.
Is there a free trial?
14 days with every feature and no card, plus a 30-day refund guarantee on your subscription from your first payment.
Does it work with Salla and Zid?
Yes, and with Shopify, WooCommerce, Foodics and Rewaa, plus the Tap, PayTabs and Paymob payment gateways. Store integration starts on the Starter plan.
Does it issue ZATCA-compliant e-invoices?
Yes. The assistant issues Phase 2 e-invoices from the chat through Wafeq, Qoyod, Odoo or Alostaz.
Where is my data stored?
Platform data is stored on servers in Riyadh, with tools to export or erase a customer's data under the Saudi Personal Data Protection Law.
Try every feature yourself
14 days free, no card, plus a 30-day money-back guarantee.