Watsio
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This English translation is provided for convenience. If there is any difference, the Arabic version prevails.

Terms and Conditions

Last updated: 6 November 2026

These terms govern your use of the watsio.com website and the Watsio platform (app.watsio.com), which are owned and operated by Flow Less Company in the Kingdom of Saudi Arabia, Commercial Registration 7053798596. By using the website or creating an account on the platform, you agree to these terms and to our Privacy Policy.

1. The service

Watsio is a platform for managing and automating WhatsApp conversations for businesses. It includes a unified conversation inbox, campaigns and bulk messages, AI-powered automated replies, and integrations with online stores. The platform runs on the official WhatsApp Business Platform owned by Meta.

2. Your account

  • You must be a business, or a person at least 18 years old who is authorized to enter into contracts on behalf of the business.
  • You agree to provide accurate information and to update it when it changes.
  • You are responsible for keeping your login details confidential and for all activity carried out through your account.

3. Acceptable use

  • You agree to comply with the WhatsApp Business policies and Meta's Commerce Policy, and with the regulations in force in the Kingdom of Saudi Arabia.
  • You agree to obtain recipients' consent before messaging them, and to allow them to stop receiving messages.
  • You may not use the platform to send spam or misleading messages, content that violates regulations or public morals, or to impersonate others.
  • We may suspend or terminate your account if you breach these terms, or at the request of Meta or the competent authorities.

4. WhatsApp and Meta

Connecting a number, template approval, messaging limits and the number's quality rating are subject to Meta's decisions and policies. We send through the official approved channels, but we do not control Meta's decisions, and a number's quality is affected by the sender's behavior and the content of their messages. Message fees charged by Meta, including template messages and customer service replies after the free allowance set by Meta, are charged in addition to the subscription fees.

5. Subscriptions and payment

  • Plans, prices and what they include are shown on the platform at the time of subscription.
  • Your subscription renews automatically at the end of each period unless you cancel it before the renewal date.
  • VAT is added in accordance with applicable regulations.
  • The free trial lasts 14 days, includes the features of the selected plan, and does not require a payment card. Your account only becomes a paid subscription if you choose a plan and complete the payment yourself.

6. Cancellation and refunds

You can cancel your subscription at any time. Cancellation takes effect at the end of the paid period.

30-day money-back guarantee: if you are not satisfied with the service, you can request a full refund of your subscription fees within 30 days from the date of your first subscription payment, without having to give a reason. The guarantee applies as follows:

  • The request is submitted by email or WhatsApp, as listed in the "Contact us" section, from the account itself or by the person responsible for it.
  • The guarantee covers Watsio subscription fees only. It does not cover message fees charged by Meta, or managed setup fees once the setup has been carried out.
  • The guarantee applies once per business, to its first paid subscription.
  • The amount is refunded to the original payment method within 14 business days of the request being accepted, and the subscription is closed upon refund.
  • The guarantee does not apply to accounts suspended for breaching the acceptable use terms or Meta's policies.

After the guarantee period ends, amounts paid for the current period are non-refundable, and you can stop renewal at any time.

7. Data and intellectual property

  • Your data and content remain yours, and we process them to provide the service in accordance with the Privacy Policy.
  • The platform, its design, its software and the Watsio trademark are owned by us, and may not be copied or resold without written permission.

8. Artificial intelligence

Automated replies are generated by artificial intelligence and may contain errors. You are responsible for configuring their settings, reviewing the information you provide to them, and any commitments your business makes to its customers.

9. Service availability

We aim to provide the service with the highest level of stability, but interruptions may occur due to maintenance or failures at service providers, including Meta. We will make reasonable efforts to notify you of scheduled maintenance.

10. Limitation of liability

To the extent permitted by applicable regulations, we are not liable for indirect damages, loss of profits, or loss of data resulting from misuse or from Meta's decisions. Our total liability shall not exceed the amounts you paid us during the three months before the claim.

11. Termination

You can stop using the service at any time. We may terminate or suspend the service if these terms are breached. After termination, you can request a copy of your data within a reasonable period before it is deleted.

12. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts in the city of Riyadh have jurisdiction over any dispute arising from them.

13. Changes to these terms

We may amend these terms from time to time and will publish the updated version on this page. Your continued use of the service after an amendment means you accept it.

14. Contact us

For any questions about these terms, contact us by email at privacy@flowless.chat or by phone at +966594005858. Address: Riyadh – Al Yasmin District – Anas Ibn Malik Street – Postal code 13326, Kingdom of Saudi Arabia.

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