Can my number get banned?
Watsio is built on the official WhatsApp API by Meta and sends with approved templates, which greatly reduces the risk compared with QR-code and bulk-sending tools. But Meta can restrict any number that breaks its policies. That's why you only send to customers who opted in, Watsio pauses a campaign automatically if template quality drops, and our team helps you follow the policies correctly.
Will I lose my current number or the WhatsApp app?
You keep your number: the same number moves to official WhatsApp under your business name. But it moves from the WhatsApp app (regular or Business) to the platform, so you can't use it in the app at the same time, and your old chats stay saved on your phone. If you want to keep the app, connect a second number.
What's the real cost, and who pays Meta?
Watsio starts at SAR 79 per month before VAT for your whole team. You pay Meta's message fees to Meta directly with no margin from us: about SAR 0.22 per marketing message and about SAR 0.04 per utility or authentication message, before VAT (Meta tariff since 1 October 2026, which changes quarterly). Inbound customer messages are always free, and the first 1,000 service replies per month per number are free under current Meta policy.
Does it work with Salla, Zid and my store?
Yes. Watsio integrates with Salla, Zid, Shopify, WooCommerce and Foodics, and with the Tap, PayTabs and Paymob payment gateways. Store integration is available from the Starter plan.
Can all my staff work on the same number?
Yes. Your whole team works on one number, every chat has an owner, and chats move between team members with full context. Pricing is per account, not per user: 3 members on Lite, 6 on Starter, 15 on Growth and unlimited on Professional.